Editorial policy

Source hierarchy

1. Official government and service pages
2. Public bodies and agencies
3. Citizens Information and trusted public guidance
4. Programme providers

Review schedule

We review core guidance pages on a rolling schedule and re-check pages sooner when official criteria, rates, deadlines, or application routes change.

Last reviewed fields

Where available, pages include a last reviewed date and source references so readers can see when content was most recently checked.

How corrections are handled

When a correction is reported, we verify against primary sources, update affected content, and align related pages where the same detail appears.

What happens when official sources change

If official information conflicts with our published guidance, we treat official sources as authoritative and update or temporarily qualify affected content until verification is complete.